Before delving into our refund policies, it’s essential to note that we do not entertain refund requests if it has been more than 30 days since the project’s completion.
Additionally, once a project is completed, and you’ve released the payment, refunds are not applicable. However, this rule is not uniform across all our services. To understand which specific services fall under this category, please refer to the details below.
1. Web Design and Development:
- Refund Eligibility: If we have not started the project or if there are significant delays beyond the agreed-upon timeline, you may request a refund.
- Non-Refundable: Once we have started working on your project or if you decide to cancel for reasons unrelated to project delays, a refund will not be issued.
2. Search Engine Optimization (SEO):
- Refund Eligibility: If we fail to meet the agreed-upon SEO goals within the specified timeframe, you may request a refund.
- Non-Refundable: Refunds will not be issued if you change your SEO goals or if external factors beyond our control affect the results.
3. Copywriting:
- Refund Eligibility: If the delivered content does not meet the agreed-upon specifications or if there are significant delays in content delivery, you may request a refund.
- Non-Refundable: Refunds will not be issued if the content has been approved by you or if you decide not to use the content for reasons unrelated to quality.
4. UI/UX Design:
- Refund Eligibility: If the design does not align with the initial project brief or if there are significant delays in design delivery, you may request a refund.
- Non-Refundable: Refunds will not be issued if the design has been approved by you or if you decide to change the project requirements.
5. Digital Branding:
- Refund Eligibility: If the branding materials do not meet the agreed-upon standards or if there are significant delays in delivery, you may request a refund.
- Non-Refundable: Refunds will not be issued if the branding materials have been approved by you or if you decide to change your branding strategy.
6. Graphic Design & Logo Creation:
- Refund Eligibility: If the final design does not meet the initial specifications or if there are significant delays in design delivery, you may request a refund.
- Non-Refundable: Refunds will not be issued if the design or logo has been approved by you or if you decide to change your design preferences.
In all cases, please contact our customer support team at [Contact Email] to initiate a refund request. We will assess your request promptly and, if eligible, process the refund according to our policy.
At MoshPrint Concepts, we value your satisfaction and aim to exceed your expectations. If you have any questions or concerns regarding our refund policy or our services, please do not hesitate to reach out to our dedicated support team. We are here to ensure your experience with us is exceptional.